How to request records
Records requests are handled by the Health Information Management team. A signed authorization is required before any information can be released — that is a federal requirement under HIPAA, not a CHCS preference.
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Complete a Release of Information (ROI) authorization
The authorization has to identify what records you want, who they go to, and how long the authorization is valid.
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Provide valid photo identification
This protects your information. If you are requesting records on behalf of someone else, you will also need documentation of your legal authority — guardianship, power of attorney, or personal representative status.
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Submit the request
Submission channels, processing time, and any fees are set by CHCS policy and state law.
Process detail pending from CHCS Health Information Management: the ROI form itself, submission channels, turnaround time, and fee schedule.
Your rights
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Notice of Privacy Practices
How CHCS may use and disclose your health information, and your rights regarding it. Available in English and Spanish.
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Consumer rights
Your rights and responsibilities as a person receiving services, including how to raise a concern.
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Requesting an amendment
If you believe information in your record is incorrect, you can ask for it to be amended.
Need something else?
For questions about enrollment or services rather than records, call 210-261-2427. For routine appointments, call 1-833-501-2427.